Shipping policy

Welcome to Liora Ray.

We're so excited you've chosen Liora Ray. Every order is carefully packed with love and attention to detail before it's sent on its way to you.

Please read our shipping policy below for everything you need to know about processing times, delivery and tracking.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday to Friday (excluding Australian public holidays).

During sales, holidays or new collection launches, processing times may be slightly longer. If this happens, we'll always do our best to keep you updated.

Shipping Within Australia

We proudly ship Australia-wide.

Standard Shipping

Estimated delivery: 3–8 business days

Express Shipping

Estimated delivery: 1–4 business days

Delivery times are estimates only and may vary depending on your location, courier operations and seasonal demand.

Remote and regional areas may require additional delivery time.

Order Tracking

As soon as your order has been dispatched, you'll receive a confirmation email with your tracking number.

Please allow up to 48 hours for tracking information to become available.

You can track your parcel at any time using the tracking link provided in your shipping confirmation email.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping option you choose.

From time to time, Liora Ray may offer free shipping promotions. Any applicable conditions will be displayed on our website.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If an incorrect or incomplete address is provided and the order has already been dispatched, we may not be able to change or redirect the parcel.

If a parcel is returned to us due to an incorrect address, additional shipping fees may apply before it can be resent.

Delayed or Lost Parcels

While we work with trusted delivery partners, occasional delays can happen.

If your parcel has not arrived within the estimated delivery timeframe, please contact our Customer Care team at lioraray.store@gmail.com with your order number.

We'll investigate the shipment and keep you informed throughout the process.

If a parcel is confirmed as lost in transit, we'll provide an appropriate resolution in accordance with the Australian Consumer Law.

International Shipping

At this time, Liora Ray ships within Australia only.

If international shipping becomes available in the future, this policy will be updated accordingly.

Need Help?

If you have any questions about your order or delivery, we'd love to help.

Customer Care
Email: lioraray.store@gmail.com

Thank you for shopping with Liora Ray ✨

Last updated: August 2026